How Mews Boosted Interview Confidence at Scale Using Real Talk Studio AI Roleplays

Background

Mews is a fast-growing global hospitality software company with more than 300 managers involved in the hiring process. With a strong focus on candidate experience and hiring excellence, Mews identified the need to improve interviewer confidence across its distributed team.

The Challenge

As the company scaled, so did the number of interviewers—many of whom lacked formal training or experience in conducting structured, unbiased interviews. Traditional training methods like live coaching or observation were time-consuming and difficult to scale.

Key challenges included:

• Inconsistent interview quality across teams and regions
• Limited interviewer confidence, particularly when it came to probing, active listening, and managing ambiguity
• A lack of scalable, practical training that allowed managers to improve through real practice

"We wanted every hiring manager to feel equipped—not just informed—to run a great interview."

The Solution

Mews partnered with Real Talk Studio to implement AI-powered interview roleplays that offered managers a realistic, safe way to build skill and confidence.

The training experience included:

• A roleplay with an AI candidate based on real Mews scenarios
• Instant, automated feedback on interview skills such as structure, clarity, questioning, and listening
• A repeat roleplay two weeks later, allowing participants to apply feedback and track progress

All content was customized to reflect Mews’ hiring process and embedded within its internal learning pathway for interviewers.

Results

The impact of the training was significant:

• Interview confidence increased by an average of 70% between the first and second roleplay
• Time to certification was reduced by more than 90% compared to traditional live coaching
• 95% of participants reported that they preferred practicing with AI over classroom-based sessions

Managers completed the training on their own schedules, with no need for scheduling facilitators or organizing live sessions—freeing up L&D time while improving skill and confidence across the board.

Why It Worked

• Roleplays provided a safe environment to make mistakes and learn without the pressure of real interviews
• Feedback was immediate and actionable, helping managers improve quickly
• Scenarios were realistic and relevant to Mews’ specific hiring needs
• The model was scalable, enabling the L&D team to support hundreds of managers with minimal overhead

Testimonial

“Real Talk Studio gave our managers the confidence they needed to lead better interviews—without adding time or complexity. The feedback was actionable, and it made a real difference.” — Olivia Given, Talent Manager, Mews

What’s Next

Mews plans to expand the use of Real Talk Studio to include advanced interview skills, such as:

• Conducting interviews for culture add
• Managing difficult or vague candidate responses
• Reducing unconscious bias in interview questions